Ongoing issue with Outlook

We are aware of the ongoing issue with Microsoft Outlook, This is an issue with Outlook itself and is not related to your Mailbox: Outage

Microsoft are working on a fix for this issue , In the meantime, please go to the Webmail located here:

Log in with your Email Address and Password. if you do not know your password please get in touch, we can either provide it or reset it.

Quick Fix for Outlook

**Please note that microsoft are making regular updates to fix the issue so this may have to be done multiple times**

1. Close outlook completely

2. Go to Control Panel

3. Search Mail, and double click

4. Go to Email Accounts

5. Select the Email account you want to fix

Take note of Your Account Type - Pop3 or IMAP

If your account type is POP3:

Click More settings
Click Advanced
Under Incoming server, check the box there to activate SSL , this should change your Port number to either 110 OR 995.
Under Outgoing server, select SSL, and then change the port number to 465
Press "OK" and then "Next" to save the account settings.
When it says finished, close and return to outlook.

If your account type is IMAP:

Click More settings
Click Advanced
Under Incoming server, check the box there to activate SSL and change your port number to 993
Under Outgoing server, select SSL, and then change the port number to 465
Press "OK" and then "Next" to save the account settings.
When it says finished, close and return to outlook.