Outlook outage

Microsoft is currently experiencing outages affecting the Outlook application and Microsoft 365 services, which has caused disruption for some users accessing their email. It’s important to note that this issue relates to the Outlook software itself, not the mailbox service we provide, and is local to your machines. Mailboxes have remained operational throughout. Where access issues have been seen, they are caused by Outlook or Microsoft service availability, rather than any fault with the hosted mailbox. However, with this in mind, a change has been implemented by the mailbox provider to help circumvent the issue; please follow the steps below to restore normal service:

New Mailbox Settings

 POP3IMAP
Incoming Servermail.livemail.co.ukmail.livemail.co.uk
Incoming Port995993
Outgoing (SMTP) Serversmtp.livemail.co.uksmtp.livemail.co.uk
Outgoing (SMTP) Port465465
SecuritySSL/TLS
(TLS 1.2 or higher)		SSL/TLS
(TLS 1.2 or higher)

** If you don't know if you are using a POP3 or IMAP account, follow the guide below and you will see the account type at step 6 **

To update these settings:

1. Close Outlook completely

2. Go to your computers Control Panel

3. Search Mail, and double click the result:

4. Select Email Accounts from the pop up:

Email Accounts

5. Double click the email address you wish to amend

6. Ensure your Incoming and out going Mailserver settings are:

 

Incoming: mail.livemail.co.uk

Outgoing: smtp.livemail.co.uk

 

Incoming and Outgoing

7. Click "More Settings" on the right. 

8. On the new Pop up, click into the Outgoing server tab,  and Check the top box like below: 

Outgoing Server Settings

9. Click into Advanced and

If your Email is IMAP:

    a. set your incoming server port number to 993, and check the requires encryption check box just below
    b. under outgoing server, select SSL/TLS from the encryption dropdown AND THEN change the port number to 465.

IMAP Settings

 

If your Email is POP3:

    a. set your incoming server port number to 995, and check the requires encryption check box just below
    b. under outgoing server, select SSL/TLS from the encryption dropdown AND THEN change the port number to 465.

Outgoing Server Settings

10. Press "OK" to return to the previous screen. 

11. Press Next - this will do a test send and receive.

Test Image

12. If this is successful, Press "Finish" and re-open outlook 

Sorry, this item is currently out of stock.
We currently hold [remaining-stock] units of this item in stock. The remainder will be put on back order.
You cannot order more of this item than we currently hold in stock.
You must order at least [min-order-qty] of this product.
You must order at least [min-order-qty] of this product. We currently hold [remaining-stock] in stock. The remainder will be put on back order.